Returns & Refunds
Last updated: 2026-07-04
1. Overview
Because Soko is a marketplace, returns are handled with the vendor that sold the item, subject to this platform policy.
2. Eligibility
You may request a return within 7 days of delivery for items that are unused, in their original condition and packaging, unless the item is listed as non-returnable.
3. How to request a return
Contact the vendor or Soko support with your order number and the reason. We will help coordinate the return with the vendor.
4. Refunds
Approved refunds are issued to your original payment method (e.g. your BPay/Bankily account). Refunds are typically processed within a few business days after the returned item is received and inspected.
5. Damaged or incorrect items
If an item arrives damaged, defective or not as described, contact us promptly; you are entitled to a replacement or a full refund including original shipping.
6. Non-returnable items
Certain items (for example perishable goods, personal-care items, or made-to-order products) may not be returnable; this is indicated on the product page.
7. Contact
Returns questions: [email protected].